Privacy policy
Last updated: February 26, 2026
URBANZONE operates this website and online store . Our store is powered by Shopify, which enables us to provide our products and services to you.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal Information” means information that identifies or can reasonably be linked to you.
Depending on how you interact with us, we may collect:
A. Contact Information
Full name
Billing and shipping address
Phone number
Email address
B. Financial Information
Credit/debit card details (processed securely via payment providers)
Transaction details
Payment confirmations
C. Account Information
Username and password
Preferences and settings
D. Order & Transaction Information
Products viewed, added to cart, purchased, returned, or exchanged
Order history
E. Communication Information
Messages sent to customer support
Reviews or feedback submitted
F. Device & Usage Information
IP address
Browser type
Device information
Pages visited and interaction data
Cookies and tracking technologies
2. How We Collect Information
We collect personal information:
Directly from you – when you create an account, place an order, contact us, or subscribe to emails.
Automatically – via cookies, analytics tools, and similar technologies.
From service providers – including payment processors and shipping partners.
From partners or third parties – such as advertising platforms.
3. How We Use Your Personal Information
We use your information to:
A. Provide and Improve Our Services
Process payments
Fulfill orders
Arrange shipping
Manage returns and exchanges
Personalize your shopping experience
Improve website performance
B. Marketing & Advertising
Send promotional emails (you may unsubscribe anytime)
Show relevant advertisements
Recommend products based on browsing history
C. Security & Fraud Prevention
Verify accounts
Detect and prevent fraudulent activity
Protect our customers and business
D. Customer Support
Respond to inquiries
Resolve disputes
E. Legal Compliance
Comply with applicable laws
Respond to lawful requests from authorities
4. How We Share Your Information
We may share your personal information:
With Shopify, which hosts our store and processes data to operate the Services.
With payment processors and shipping companies.
With marketing and analytics providers.
With affiliates or business partners.
In connection with a merger, sale, or legal obligation.
When required by law or to protect our rights.
Shopify’s privacy practices can be reviewed at:
https://privacy.shopify.com
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences
Analyze traffic
Improve user experience
Deliver targeted advertisements
You can control cookies through your browser settings.
6. Children's Privacy
Our Services are not intended for individuals under the age of 16 (or age of majority in your jurisdiction). We do not knowingly collect personal information from children.
If you believe a child has provided us with personal data, please contact us for removal.
7. Data Security
We implement reasonable security measures to protect your personal information. However, no online transmission or storage system is 100% secure.
Please keep your account credentials confidential.
8. Data Retention
We retain personal information only as long as necessary to:
Provide Services
Comply with legal obligations
Resolve disputes
Enforce agreements
9. Your Rights
Depending on your location, you may have rights including:
Right to access your personal data
Right to correct inaccurate data
Right to delete your data
Right to data portability
Right to opt out of marketing communications
To exercise these rights, contact us at the details below.
We will not discriminate against you for exercising your privacy rights.
10. International Data Transfers
Your information may be processed outside your country, including in countries where data protection laws may differ. Where required, we use lawful safeguards for such transfers.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Business Name: URBANZONE
Email: urbanzoneenterprise@gmail.com